Refund policy

Effective Date: 21/07/2026

At Joyab stylish shop, we aim to provide quality fashion, footwear, and lifestyle products. This Return & Refund Policy explains the conditions for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

Customers may request a return within 7 days of delivery if:

  • The product is damaged or defective.
  • The wrong product, size, colour, or variant was delivered.
  • The product is materially different from the product ordered.
  • The product otherwise qualifies under the applicable return conditions.

2. Conditions for Returns

To qualify for a return:

  • The product should be unused and in its original condition.
  • Original packaging, tags, labels, accessories, and invoice should be retained where applicable.
  • Fashion and footwear products should not show signs of wearing, washing, alteration, or damage caused after delivery.
  • Products specifically marked as non-returnable may not be eligible for return.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact Joyab stylish shop as soon as possible after delivery.

We may request photographs, videos, packaging details, or other information to verify the issue before approving a return, replacement, or refund.

4. Exchange

Eligible products may be exchanged for another size, colour, or available variant, subject to stock availability and applicable return conditions.

If the requested replacement is unavailable, a refund may be provided where applicable.

5. Refunds

Once an eligible returned product has been received and inspected, the refund will be processed through the applicable payment method or another legally permitted method.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error attributable to us, such as delivery of a wrong, damaged, or defective product, subject to verification.

7. Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return procedure.

8. Non-Returnable Products

Products that are customized, personalized, used, washed, worn, altered, damaged after delivery, or specifically marked as non-returnable may not qualify for return or refund, subject to applicable consumer rights.

9. Return Approval

All return and refund requests are subject to verification and approval according to this policy and applicable law.

10. Policy Changes

Joyab stylish shop may update this Return & Refund Policy from time to time. The latest version published on the website will apply to future orders.

Business Details

Legal Name: JOYAB
Trade Name: Joyab stylish shop
Business Type: Proprietorship
GSTIN: 19DKGPJ8765Q1Z0

Registered Address:
Floor No. 1, Building No. 3,
JOYAB, Belghoria Expressway,
Kolkata, West Bengal – 700001, India.

  • Jurisdiction: India.